Messaging on Hold

Messaging on Hold

Did you know that around 72% of all business calls are placed on hold or transferred - are you making the most of this valuable time?

It is important that your callers are handled efficiently and correctly but while a caller is on hold you have the opportunity to keep them informed of a range of information such as special offers, other ways they can contact your company, in fact you decide what you want to tell your callers.

In peak periods callers can be on hold for long periods and the information or lack of information they hear will create an impression of your business before they even talk to any members of your staff.

Modern telephones offer a wide range of messaging on hold solutions, we can arrange for special recordings with bespoke scripts and we can include the music of your choice, we also provide any equipment required in order to add messaging on hold to your existing telephone system.

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